Customer Satisfaction Measurement for ISO 9000: 2000 - Bill Self, Greg Roche & Nigel Hill

Customer Satisfaction Measurement for ISO 9000: 2000

By Bill Self, Greg Roche & Nigel Hill

  • Release Date: 2007-08-15
  • Genre: Business & Personal Finance
Customer Satisfaction Measurement for ISO 9000: 2000 book review score

Score: (From 0 Ratings)

Customer Satisfaction Measurement for ISO 9000: 2000 Bill Self, Greg Roche & Nigel Hill Book Review Score: ★★★★★ 5/5 stars

For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction.

Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis.

Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000. Each step of the customer satisfaction measurement process is explained sequentially and each is linked to appropriate clauses in the ISO 9001:2000 statement.

Customer Satisfaction Measurement for ISO 9000: 2000 book review; book recommendations; Business & Personal Finance books;.

@2019 – Just Read Book. All Right Reserved. justreadbook.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for website owners, to earn advertising fees by linking and advertising to amazon.com and any other website that may be affiliated with Amazon Service LLC Associates Program; As an Amazon Associate I earn from qualifying purchases.

Comments/Review section is closed