How Not to Respond to a Critical Incident (First Person)
By The Journal of Employee Assistance
- Release Date: 2008-01-01
- Genre: Business & Personal Finance
How Not to Respond to a Critical Incident (First Person) The Journal of Employee Assistance Book Review Score: ★★★★★ 5/5 stars
The morning of July 19, 2006, was sunny and beautiful, but my day began to darken when I received a call from one of our public health clinics. An employee had been brutally attacked by a patient, and the clinic's management wanted me there right away! Having responded to many critical incidents (CIs) over the past 19 years, I generally don't start providing clinical services as soon as the caller requests. However, this caller was an employee following her manager's urgent instruction to contact me, and since I didn't get to triage the situation like I usually do, I decided to just go and see what they needed.
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